Hi, This Is the first time I have shopped with you and I just wanted to let you know that I am utterly impressed. Not only did you have the product I wanted at the lowest price I could find, but you offered free delivery that did not mean I has to wait a fortnight. I ordered the item yesterday and this afternoon will be fitting it to my bike. Needless to say I shall use you again and recommend you to all my friends and a hearty recommendation will be finding its way into my blog this weekend as well. Please thank all those concerned in my behalf. Regards
Sarah

To all at Merlin, I have just received the above order and wanted to email to say thank you. This is, without a doubt, the best service I have ever had from an online seller (not just bikes and components). I've ordered from you before and the service has always been fantastic, but to get my order less than 24 hours after I ordered it is truly phenomenal, especially considering the postage costs are free! I am sure you are aware of other online sellers such as Chain Reaction Cycles etc, and I have used them before, but if you continue to offer this kind of service, and keep your prices low (in this case, considerably cheaper), then you will continue to have my custom- you've got a customer for life here. Thanks again for a fantastic service!
Mark

Hi Merlin, Thank you for one of the best internet experiences of all of the cycle web sites, I place 3 orders yesterday with 3 different companies all online and your item is already in my hands, the others haven't even shipped yet Fantastic, keep up the good work!
Dave