Covid-19 Status Update
Nothing is more important to us than the health and well-being of our staff and customers.
Customer Notice from 5th November 2020
Please can we remind all customers to wait until they have received their collection email before collecting their orders. Also please can all customers continue to wear face coverings when collecting orders, and please continue to follow government guidelines.
- Click & Collect - Open as usual
- Shop Returns - Open as usual
Merlin continues to follow the UK government guidelines to help restrict the spread of Covid-19, we have put measures in place within the business to keep our staff safe. Socially-distanced click and collect is now available from our Chorley showroom.
We want to reassure you that business at Merlin Cycles will continue as usual. We are also happy to report that our service to you remains uninterrupted and our staff members are taking procedures to ensure your order will be processed in the best way possible and will process orders as usual, however delivery times may be affected by a couple of days. If the situation does change we will inform our customers as soon as possible. Thank your for understanding, John Moss, Managing Director, Merlin Cycles Ltd.
Status Updated: 2nd Decemeber 2020
- Order processing - Same day despatch on 95% orders
- International delivery - Same day despatch (we recommend DHL service for faster delivery)
- Bike orders lead time - 10 working days (from the date of purchase)
- Customer Service - Please email if possible, phone lines OPEN
- Click & Collect - OPEN (9:30am - 4:30pm, Monday to Friday) We are still open after lockdown starting 5th November
- Showroom - Temporarily closed