International Delivery on Bikes from Merlin Cycles

Postage costs - United Kingdom

Postage is free on all UK orders over the value of £20.00 with the exception of Bikes.

Bikes - Carriage charge is £19.99

The reason for carriage on bikes, frame and wheels is the high cost of the service they are sent on and the insurance due to their higher costs, please note these services are still subsidised, the cost of posting is greater than our charge to you.

Select a shipping zone:

Select your shipping zone from the list below to view our shipping rates.

Covid-19 Shipping News

As we are all aware the Covid-19 outbreak is changing the way we live our lives and how business operates. We are currently working and despatching as normal and UK services are with Royal Mail and DPD and running smoothly with some delays. Please note both DPD and Royal Mail have removed their next day guarantees and as such Merlin Cycles cannot offer refunds if goods arrive late.

International Shipping - Due to the servere restrictions on flying there are a numer of restictions in place and with limited cargo space on planes delays may occur. Many services have stopped and we are having to use DHL as a new shipping partner. DHL offers a much faster door to door service but at a cost, therefore many shipping options have changed in the basket and free shipping levels will be higher. We will go back to normal when we can but for now we are still able to deliver you your goods. Please note where Trakpack International is offered delays can occur if you local mail service has internal issues causing delays. Please consider upgrading to DHL.

Delivery services - UK

We aim to despatch all orders within 24 hours of receipt and in most cases orders received by 3.30pm will go the same day. If we cannot despatch your order within 48 hours we will contact your by telephone or email .

All smaller & lighter items are posted via Royal Mail Tracked 48, this service provides a 2-3 day delivery with 95% success rate within 2 days, for a small upcharge you can select Tracked 24 with a 95% success rate for next day delivery. We also offer Royal Mail Special delivery (before 1pm) and DPD next day and Saturday delivery. All options are in the checkout. Please order by 4pm for any next day service, orders after 4pm will be despatched the following working day.

Larger and heavier items, including wheels will be posted by a courier on their next day service, this has a success rate of over 90% so delivery should be the day after sending, but this cannot be guaranteed.

Bikes are shipped with Parcelforce which is a 48 hour service to most of mainland UK. They may take longer to deliver to more remote locations, please contact us for more information.

PLEASE NOTE: All of our bikes are built to order. Due to this busy time of year currently this takes between 8-10 working days

Next Day premium postage options in the UK are next WORKING day services, e.g. if you order on Friday on a next day service you will receive your delivery on Monday the following week. Royal Mail Special Delivery services DO NOT deliver on Saturdays. We do offer a DPD Saturday delivery service to select at the checkout if needed. ( U.K Mainland only, Excludes Highland and certain postcodes.)

Important

All of the goods we post require a signature on delivery so it may be best to have the goods delivered to an address where someone is in during the day (i.e. work). Whilst it may not be too inconvenient to collect a Royal Mail parcel from your local sorting office or post office, a DPD depot may not be too local. DPD will leave a card if you are not in and you can then contact the depot to arrange redelivery or collection. Unfortunately if you want to have the parcel then redirected to a different address they may charge you for this service.

Free Shipping excludes bikes

Worldwide Shipping Zones

Please note for non EU countires there may be import duties/tax to pay, this is the responsibility of the customer. Please check with customs in your country to see if you will have any fees to pay.

Australia - We collect the GST (10%) on orders up to AU$1000, there is no further tax to pay on delivery. For orders over AU$1000 we don't charge GST, GST and any import duties will be payable in your own country.

New Zealand - We now collect the GST (15%) on all orders of any value, there is no further GST to pay in your own country. Please check to see if an other import duties may apply on high value orders.

Free Shipping excludes bikes

Australia:Free shipping is available depending on goods ordered and order value. Shipping costs will be advised at the basket/checkout.