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Shipping & Postage

CHRISTMAS POSTING INFO

We will be shipping parcels everyday up to and including the 23rd December. We recommend 1st class parcels are ordered no later than the 19th December. For orders after the 19th December we recommend selecting one of our next day services. We can offer delivery up to the 24th December via DPD and Royal Mail Special Delivery.

For any orders received between Christmas and New Year, we will be back to working again on the 29th and 30th December. We cannot guarantee exact delivery between Christmas and New Year so please allow a few days extra due to the holidays. We'll be fully back to normal on the 2nd January.

HAPPY CHRISTMAS AND ALL THE BEST FOR 2015!

Postage costs - UK

Postage is free on all UK orders over the value of £10 with the exception of Bikes, frames and wheels.

Bikes - Carriage charge is £29.95

Wheels & Frames - Carriage is £6.50

The reason for carriage on bikes, frame and wheels is the high cost of the service they are sent on and the insurance due to their higher costs, please note these services are still subsidised, the cost of posting is greater than our charge to you.



Delivery services - UK

We aim to dispatch all orders within 24 hours of receipt and in most cases orders received by 2.30pm will go the same day. If we cannot dispatch your order within 48 hours we will contact your by telephone or email .

All smaller & lighter items are posted via Royal Mail 1st class recorded delivery, this service provides a next day delivery success of around 90%, so whilst every effort is made to get your parcel to you the next day it cannot be guaranteed.

Larger and heavier items, including wheels (over 2kg) will be posted by a courier on their next day service, this has a success rate of over 90% so delivery should be the day after sending but this cannot be guaranteed.

Bikes are shipped with Parcelforce which is a 48 hour service to most of mainland UK. They may take longer to deliver to more remote locations, please contact us for more information.

Please allow the usual build time of around 5-8 days for handbuilt wheels and 10-14 days for custom build bikes.

Next Day premium postage options in the UK are next WORKING day services, e.g. if you order on Friday on a next day service you will receive your delivery on Monday the following week.  Royal Mail Special Delivery services DO NOT deliver on Saturdays. We do offer a DPD Saturday delivery service to select at the checkout if needed.

Important

All of the goods we post require a signature on delivery so it may be best to have the goods delivered to an address where someone is in during the day (i.e. work). Whilst it may not be too inconvenient to collect a Royal Mail parcel from your local sorting office or post office, a DPD depot may not be too local. DPD will leave a card if you are not in and you can then contact the depot to arrange redelivery or collection. Unfortunately if you want to have the parcel then redirected to a different address they may charge you for this service.

Free Shipping excludes bikes



Worldwide Shipping Zones

Please note for non EU countires there may be import duties/tax to pay, this is the responsibility of the customer. Please check with customs in your country to see if you will have any fees to pay.

Free Shipping excludes bikes

austalia

Australia: Free shipping on small goods over £50. Under £50 costs between £5 and £20.

Wheels & Frames: free shipping over £250.

Currency: Select Australian Dollars (A$) to be charged in AUD – Prices exclude VAT

austria

Austria: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

portugal

Azores: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

spain

Balearic Islands: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

belguim

Belgium: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

brazil

Brazil: Free shipping on all goods over £250. Under £250 costs between £5 and £20

Currency: Your order will be charged in GBP (£) – Prices are VAT free to Brazil

canada

Canada: Free shipping on small goods over £50. Under £50 costs between £5 and £10. Wheels & Frames Free Shipping over £200

Currency: Your order can be charges in US$ or GBP(£) depending on currency selected

Prices are VAT free to Canada

spain

Canary Islands: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

china

China: Free shipping on all goods over £250. Under £250 costs between £5 and £20

Currency: Your order will be charged in GBP(£) – Prices are VAT free to China

france

Corsica: Free shipping on all goods over £100. Under £100 costs between £5 and £15

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

cyprus

Cyprus: Free shipping on all goods over £200. Under £200 costs between £5 and £20

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

czechrepublic

Czech Republic: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Prices shown in Czech Krona are at the current exchange rates to GBP(£) Your order will be charged in GBP(£) – Prices include VAT

denmark

Denmark: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

finland

Finland: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

france

France: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

germany

Germany: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

gilbraltar

Gibraltar: Free shipping on all goods over £150. Under £200 costs between £5 and £15

Currency: Goods will be charged in GBP(£) – Prices are VAT free to Gibraltar

greece

Greece: Free shipping on all goods over £200. Under £200 costs between £5 and £15

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

ireland

Ireland (Republic of): Free shipping on all goods over £50. Under £50 costs between £5 and ££10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

italy

Italy: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros. Prices include VAT

japan

Japan: Free shipping on small goods over £50. Under £50 costs between £5 and £10. Wheels & Frames free shipping over £250

Currency: Prices shown in YEN are at the current exchange rates to GBP(£) Your order will be charged in GBP(£) – Prices are VAT free to Japan

liechtenstein

Liechtenstein: Free shipping on all goods over £150. Under £150 costs between £5 and £20

Currency: Goods will be charged in GBP(£) – Prices are VAT free to Liechtenstein

luxembourg

Luxembourg: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros - Prices include VAT

monaco

Monaco: Free shipping on all goods over £150. Under £150 costs between £5 and £20

Currency: Goods will be charged in GBP(£) - Prices are VAT free to Monaco

portugal

Madeira: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Goods will be charged in GBP(£) – Prices are VAT free to Madeira

malta

Malta: Free shipping on all goods over £200. Under £200 costs between £5 and £20

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

netherlands

Netherlands: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

Norway: Free shipping on all goods over £150. Under £150 costs between £5 and £15

norway

Currency: Prices shown in Norwegian Krona are the current exchange rate to GBP(£)

Your order will be charged in GBP(£) – Prices are VAT free to Norway

newzealand

New Zealand: Free shipping on small goods over £50. Under £50 costs between £5 and £10. Wheels, Frames & Groups with other parts free shipping over £250

Currency: Prices shown in new Zealand Dollars are the current exchange rate to GBP(£)

Your order will be charged in GBP(£) – Prices are VAT free to New Zealand

poland

Poland: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Prices shown in Polish Zloty are the current exchange rate to GBP(£) Your order will be charged in GBP(£) – Prices included VAT

portugal

Portugal: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

russia

Russia: Free shipping on all goods over £250. Under £250 costs between £10 and £25

Delivery Times: These vary due to the size of the Russian Federation, allow up to 21 days for remote areas

Currency: Your order will be charged in GBP(£) – Prices are VAT free to Russia

sanmarino

San Marino:Free shipping on all goods over £150. Under £200 costs between £5 and £20

Currency: Your order will be charged in GBP(£) – Prices are VAT free to San Marino

italy

Sicily: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

slovakia

Slovakia: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

southafrica

South Africa: Free shipping on goods over £250 - £500 depending on size and weight of the goods. Under £250 - £500 costs between £10 and £40. Your basket will show you the exact shipping costs. The new higher free shipping threshold is due to a change of courier to UPS so we can guarantee shipping time, delivery and eliminate any loss of your goods as UPS handle shipping from UK to your door.

Currency: Your order will be charged in GBP(£) – Prices are VAT free to South Africa

spain

Spain: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Select Euros (€) to be charged in Euros – Prices include VAT

sweden

Sweden: Free shipping on all goods over £50. Under £50 costs between £5 and £10

Currency: Prices shown in Swedish Krona are the current exchange rate to GBP(£) Your order will be charged in GBP(£) – Prices include VAT

switzerland

Switzerland: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Prices shown in Swiss Franc are the current exchange rate to GBP(£) Your order will be charged in GBP(£) – Prices are VAT free to Switzerland

turkey

Turkey: Free shipping on all goods over £200. Under £200 costs between £5 and £20

Currency: Prices shown in Turkish Lira are the current exchange rate to GBP(£) Your order will be charged in GBP(£) – Prices are VAT free to Turkey

usa-flags

USA: Free shipping on small goods over £50 (US$ 80). Under £50 costs between £5 ($ 8) and £15 ($ 24) Exact Dollar amount depends on the current exchanges rates. Wheels & Frames Free shipping starts at £150 (approx 0)

Please note import duties may apply and are the responsibily of the customer

Currency: Select US$ to be charged in US$. Prices are VAT free to USA

vaticancity

Vatican City: Free shipping on all goods over £150. Under £150 costs between £5 and £15

Currency: Your order will be charged in GBP(£) – Prices are VAT free to Vatican City



Notes

Please note we cannot ship Aerosols, Oils, Lubricants or any other type of fluids outside of the UK.

Free Shipping excludes bikes

Some items are not economical to ship due to either low value and or high weight; we reserve the right to not ship some items and will contact you with revised shipping costs.

 

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