Terms and Conditions
Merlin Cycles Ltd is a UK registered company having been in business since June 1993, we comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.
Delivery times and Postage costs
Delivery times for the UK are normally 1-2 working days. Worldwide deliveries vary depending on your country, please visit our postage page for specific details. Customs duties/tax - Please note for non EU countries there may be customs/import duties to pay depending on the value of the goods, these are the responsibility of the customer. If you are unsure please check your local customs office, most have online information about import duties and or taxes.
Please see our postage section.
We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange. Please see our Returns policy for full details.
Pricing and Payment
All prices are in sterling and include VAT and the standard rate (20%). Purchase made outside the EU can order VAT free. Purchases made from outside the UK will be charged in sterling (Except US$, AUD and Euros) and converted to your currency by your credit card company. For Eurozone customers please select Euros and we will charge you in Euros. USA customers will be charged un US$ and Australian Customers will be charged in AUD. When ordering you must state the correct card holders details including address, these details are checked for security reasons and any mis-match in details may cause a delay.
Credit card security
We now use Sagepay to process our on-line orders, Sagepay is one of the leading payment service providers allowing transactions to be processed by Barclaycard payment services,part of the Barclays banking group. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.
Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. Merlin cycles do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. Where a weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy. If any product we supply is different from the description given we will of course refund or replace.
We aim to keep all of the goods listed on our website physically in stock, we do not like some of our competitors list ever single item from ever wholesalers catalogue as it is not feasibly possible to offer a good service. We update our site daily so what is listed is in stock, however occasionally mistakes can happen and if we are out of a product that you order that will delay despatch by more than 48 hours we will contact you by email or telephone within 24 hours and give you the opportunity to cancel, wait or have an alternative.
Offers, Coupons & Discounts
Offer cannot be applied retrospectively. The following exclusions apply:
- All Handbuilt Wheels
- Gift Vouchers
- All Bundle Deals
We reserve the right to vary, suspend, or cancel offers without notice.
Please click here for full information on the Waste electrical goods exchange scheme.
Compatibility and Fitment
Many of the products we sell require knowledge on how to fit it and its compatability with other parts. We are here to offer any technical help via email or the telephone if required if you are unsure. Merlin Cycles advises that if you are unsure on how to fit any part and set it up correctly that you seek the help of a qualified cycle mechanic. Failure to fit the correct compatible part and/or to fit that part correctly could lead a serious injury or accident.
We operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us.